Privacy Policy

Last updated: 30 June 2026

This Privacy Policy explains how Ruth Kudzai collects, uses and protects your personal information when you visit this website, contact us, sign up to our mailing list, enquire about services, book a call, attend an event, download a resource or otherwise interact with Ruth Kudzai online.

Ruth Kudzai is operated by Fernley Hill Limited, a company registered in England and Wales.

For the purpose of this Privacy Policy, “we”, “us” and “our” refers to Ruth Kudzai and Fernley Hill Limited.

If you have any questions about this Privacy Policy or how your personal information is used, please contact us at info@ruthkudzai.co.uk.

1. Who this policy applies to

This policy applies to:

• visitors to this website;
• people who contact us through forms, email or social media;
• newsletter subscribers;
• clients, prospective clients and coaching or consultancy enquiries;
• event attendees and applicants;
• podcast guests, collaborators and partners;
• people who download free or paid resources; and
• people who engage with Ruth Kudzai, Executive Branch, Her Executive Diary or related services through this website.

This website may contain links to other websites, platforms or services. We are not responsible for the privacy practices of those third-party websites. You should read their privacy policies before submitting your personal information to them.

2. The personal information we collect

We may collect and use the following types of personal information.

Information you provide directly

This may include:

• your name;
• email address;
• phone number;
• job title, organisation or business name;
• social media handles;
• billing or payment details;
• enquiry details;
• event registration information;
• coaching, speaking, consultancy or collaboration information;
• newsletter preferences;
• information you provide when completing forms, surveys or applications;
• testimonials, feedback or reviews you choose to provide;
• photographs, video or audio content where you attend recorded events or agree to be featured; and
• any other personal information you choose to share with us.

Information collected automatically

When you use this website, certain information may be collected automatically, such as:

• your IP address;
• device type;
• browser type;
• pages visited;
• time spent on the website;
• referral source;
• general location data; and
• cookie or analytics information.

This information helps us understand how people use the website and improve the experience.

Information from third parties

We may receive personal information from third-party platforms where you interact with us, such as:

• email marketing platforms;
• booking platforms;
• payment processors;
• event ticketing platforms;
• social media platforms;
• podcast platforms;
• analytics tools;
• CRM or client management systems; and
• referral partners.

The information we receive depends on your privacy settings and the way you interact with those platforms.

3. How we use your personal information

We may use your personal information to:

• respond to your enquiries;
• provide coaching, consultancy, speaking, training or advisory services;
• manage bookings, calls, events, programmes and workshops;
• send newsletters, updates, resources and marketing communications where permitted;
• process payments, invoices, refunds or order confirmations;
• deliver free or paid digital resources;
• manage client relationships;
• invite you to events, opportunities or collaborations;
• improve our website, services and user experience;
• measure engagement with content, emails and events;
• request feedback, testimonials or reviews;
• create and share event content, where appropriate consent or notice has been given;
• comply with legal, tax, accounting and administrative obligations;
• protect our rights, business, website and users; and
• keep appropriate records.

We will only use your personal information where we have a valid lawful basis to do so.

4. Our lawful bases for using your information

Depending on the context, we may rely on one or more of the following lawful bases.

Consent

We may rely on your consent where you have actively agreed to something, such as:

• signing up to our newsletter;
• opting into marketing communications;
• accepting non-essential cookies;
• agreeing to be photographed, recorded or featured; or
• submitting information for a specific purpose.

You can withdraw your consent at any time by contacting info@ruthkudzai.co.uk.

Contract

We may use your personal information where it is necessary to provide a service you have requested or purchased, such as coaching, consultancy, speaking, training, event access or digital products.

Legitimate interests

We may use your personal information where we have a legitimate business reason to do so, provided your rights and freedoms do not override that interest. This may include:

• responding to enquiries;
• managing relationships with clients and prospective clients;
• improving our services;
• keeping business records;
• understanding how people use the website;
• promoting relevant services to business contacts where permitted; and
• protecting the security of our website and business.

Legal obligation

We may process your personal information where required by law, including for tax, accounting, record-keeping, fraud prevention or regulatory purposes.

5. Marketing communications

If you subscribe to our newsletter, download a resource, register for an event or request updates, we may send you relevant emails about Ruth Kudzai, Executive Branch, Her Executive Diary, events, services, resources, opportunities and related content.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting info@ruthkudzai.co.uk.

We will not sell your personal information to third parties.

6. Cookies and analytics

This website may use cookies and similar technologies to make the website work, improve your browsing experience, understand website performance and support marketing activity.

Cookies may include:

• strictly necessary cookies, which are required for the website to function;
• analytics cookies, which help us understand how visitors use the website;
• functionality cookies, which remember your preferences; and
• marketing cookies, which may help us measure or deliver relevant advertising.

Where required, we will ask for your consent before placing non-essential cookies on your device. You can usually manage or withdraw cookie consent through the cookie banner or your browser settings.

If you have any questions about the use of cookies on this website, contact info@ruthkudzai.co.uk.

7. Payments and purchases

If you purchase services, tickets, products or resources through this website or a linked platform, your payment information may be processed by a third-party payment provider. We do not usually store full payment card details ourselves.

The payment provider will process your payment information in accordance with its own privacy policy and security standards.

8. Events, photography and recordings

If you attend an event, workshop, conference, retreat or online session hosted or associated with Ruth Kudzai, we may collect information needed to manage your attendance.

Some events may be photographed, filmed or recorded. Where this applies, we will aim to make this clear before or during the event. Images, audio or video may be used for marketing, educational, editorial, social media or archival purposes.

If you do not want to be photographed or recorded, please let us know before the event, speak to a member of the team on arrival where possible, or contact info@ruthkudzai.co.uk.

9. Special category information

We do not intentionally collect special category personal data unless it is necessary for a specific purpose or you choose to provide it.

Special category data may include information about health, religion, ethnicity, political opinions or similar sensitive information.

For example, you may choose to share health, access, dietary, faith-related or personal circumstances when attending an event, applying for a programme or taking part in coaching. Where we process this information, we will do so carefully, only where necessary, and with an appropriate lawful basis.

10. Who we share your information with

We may share your personal information with trusted third parties who help us run the website and deliver services, including:

• website hosting providers;
• email marketing platforms;
• CRM or client management systems;
• payment processors;
• accounting or bookkeeping providers;
• event ticketing or registration platforms;
• booking and scheduling platforms;
• analytics providers;
• social media and advertising platforms;
• contractors, assistants, designers, editors, event teams or service providers;
• legal, financial or professional advisers; and
• regulators, public authorities or law enforcement where required by law.

We only share personal information where necessary and expect third-party providers to handle your information securely.

11. International transfers

Some of the tools and platforms we use may process personal information outside the UK.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place, such as approved contractual protections or other lawful transfer mechanisms.

12. How long we keep your information

We will only keep your personal information for as long as necessary for the purpose it was collected, including for legal, accounting, tax, contractual, reporting or legitimate business purposes.

As a general guide:

• enquiry records may be kept for up to 24 months;
• client and contract records may be kept for up to 6 years;
• financial and tax records may be kept for up to 6 years;
• newsletter data may be kept until you unsubscribe or request deletion;
• event attendance records may be kept for a reasonable period after the event;
• testimonials, photographs and recordings may be kept until they are no longer needed or you withdraw consent where consent is the lawful basis.

Retention periods may vary depending on the type of information and the reason we hold it.

13. How we protect your information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

This may include using secure systems, password protection, access controls, reputable third-party platforms and appropriate internal processes.

However, no method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

14. Your rights

Under UK data protection law, you may have the right to:

• access the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information;
• ask us to restrict how we use your information;
• object to certain types of processing;
• withdraw consent where processing is based on consent;
• request transfer of your information in certain circumstances; and
• complain to the UK Information Commissioner’s Office.

To exercise your rights, contact info@ruthkudzai.co.uk.

We may need to verify your identity before responding to your request.

15. Complaints

If you are unhappy with how we use your personal information, please contact us first at info@ruthkudzai.co.uk so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office, the UK supervisory authority for data protection matters.

Website: ico.org.uk

16. Children’s privacy

This website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information through this website, please contact info@ruthkudzai.co.uk so we can take appropriate action.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations or business operations.

The latest version will always be available on this page, with the date of the most recent update shown at the top.

18. Contact us

For questions about this Privacy Policy or how your personal information is handled, please contact: